Ethical Standards in the Hospitality Industry



EthicalStandards in the Hospitality Industry

EthicalStandards in the Hospitality Industry

Ethicalstandards are an essential part of every organization. Each member ofthe organization is obligated to adhere to them since they provideguidelines on how people should behave towards others. They thusprovide a smooth working relation between the employers, customersand any other stakeholder involved. Since the establishment willpossess different departments, as a single manager, one cannot be atall the points at the same time. As such, coming up with the moralprinciples to be followed ensures that the company will becomeprofitable and successful. They may be found within the law orformulated by the company to suit their needs.

Accordingto Miller and Walker (2010), ethics refers to the acceptable andproper way that an individual can conduct himself when relating toothers. It is the kind of mannersm that can be understood by all. Itthus refers to the moral standards that govern the decent behavior bypeople.

Withinthe industry, ethics is considered to be as important as greatperformance and high morale. It is thus the role of the managers andleaders to ensure that they uphold the composed principles. In thehospitality industry, they include privacy where customer informationshould be kept confidential. There should also be high hygienestandards when handling food. The workplace areas should additionallybe kept safe at all times. Moreover, it is vital to takeconsideration of the anti-discrimination laws, consumer protectionand trade practices, workers compensation and the liquor act. In thiscase, they are essential in retaining employees since they make surethat they are adequately protected. They also enable them to work inenvironments that are safe and present minimal risks on their health(Miller and Walker, 2010).


Objectivesof the program

  • Understand what ethics in this business entails

  • Importance of being ethical

  • Be aware that ethics increases productivity, teamwork and public image.

  • Get to know the code, values and programs of ethics

  • Understand how to set up, implement and deal with the challenges posed by the ethics programs

  • Learn the different ethical styles and how to address and solve the various dilemmas

  • Know how to make moral decisions

  • Adhere to the set guidelines to follow the recommended code of conduct (Palmer &amp Zakheim, 2001).

ShortCase Studies

Inthe event that one day, one of the company’s employees presents abid for a big contract by your chief competitor, they confess that itwas legally acquired. However, you are expected to know that it is aproprietary document. Will you use it to develop your proposal?

Whatwould be your opinion if a person in sales is very much against aparticular quarterly objective? It is because, in order to achieveit, it will be necessary to hide from the customer the fact that theproduct will be made obsolete by a different line a few months later.Is the salesperson justified?

Oneof the staff in the kitchen department is facing charges for notserving left over foods that seem to be contaminated. Whom would youdefend?

Analysiscan be performed in the form of a chart below


Solution. What do you think feels right?

The Dilemma. What is the analysis of the condition?

ituation. What is

Thecondition you

Orsomeone else is



Itis possible to build and maintain organizations that adhere toethical standards and behavior.

Compliancemodel and integrity model (Mathis, 2007).


Leadershipthrough leadership management, ethics audit and training

Itcan also be done through demonstration (Jennings, 2014).


Jennings,M. (2014). BusinessEthics: Case Studies and Selected Readings.New York: Cengage Learning.

Mathis,M. K. (2007). ACollective Case Study Analysis of Evidence-based Practicesfor Students with Learning Disabilities Included in the GeneralEducation Setting.London: ProQuest.

Palmer,E. D., &amp Zakhem, A. (2001). Bridging the Gap between Theory andPractice: Using the 1991 Federal Sentencing Guidelines as a Paradigmfor Ethics Training. Journalof Business Ethics, Vol.29, (1-2): pp 77-84.

Walker,R. J., &amp Miller, E. J. (2010). Supervisionin the hospitality industry: leading human resources.Hoboken, N.J J. Wiley.