Consultation, Collaboration and Teamwork



Consultation,Collaboration and Teamwork

Consultation,Collaboration and Teamwork

Collaborativeconsultation is a way used to improve the communication between theeducated and the educators. It is aimed at improving the mainstreamprovide the most individualized, appropriate education programs, andpractices in an environment that is least restrictive to studentsthat are disabled. These strategies are to help the educators to workas a team and offer effective educational programs for students.Collaborative consultation can also be described and referred to as,working together of educators in sharing the responsibilities ofeducating the student with a disability (Srivastava, 2011).

Thereare many advantages when there is the collaboration consultation inan institute. The more efficient one is that more students will bekept in regular education classrooms. It will reduce the habit ofpulling out special programs of education. Therefore, due toeducators’ collaboration, many students with mild disability mayhave the chance to be in regular classrooms (Srivastava, 2011).

Rolesand Responsibilities.

Thereare things individuals can do to clarify their roles in institutions:build character parity, become accepted, and fulfill roleexpectations in such learning systems. The first one is to treatother colleges with respect. It is mainly relevant in the gaining oftheir acceptance, not only as being a consultant, but also as beingof value through the process of consultation. Consulting is a processthat is collaborative in the problem-solving process. Whereby, theconsultant and the consultants have the same opportunities oflearning different things from one another. Both the consultant andthe client have their specific skills and knowledge, which aredifferent, but valued on each side.

Theskills and the knowledge are vital for the student’s benefits.There are different ways that a consultant can model respect to otherteam members. It is done by sharing information, listening,maintaining confidentiality, and engaging in a joint problem solving.The other strategy that one can use is to share the information thatconcerns their skills to the college so that they may know when andhow to ask for assistance. It will make them know the exact thingthey are supposed to seek for help. Consultants will also have to usethe appropriate language that others understand. This approach willhelp in the communication between the consultant and the consultee.It will create a better understanding between them, as well.

However,if there is a need to use an unfamiliar term, the consultant shouldbe able to explain the used word and the reason it is being used. Theother way an expert can use is to come up with proper listeningskills: it can be executed through two ways one is that theconsultant has to keep quiet and listen to what the consulter issaying. The other way is to have an active listening technique. Thismethod involves the use of paraphrasing: a consultant should confirmor disclaim the paraphrase and restate the message. Consequently, ithelps in correcting the interpretation of the original communicationif necessary.

Therefore,the use of interview skills is the fifth way that a consultant mayplay their role and responsibility in an institute. Interview skillrefers to the ability to establish verbal interactions that aredirect and purposeful and in which one person in the consulting roomwill take responsibility for conversation development. Due to thisstrategy, the expert will be able to structure meetings. Thereafter,the team will be able to share and gain information, plan appropriateinterventions, solve problems for students with issues (Srivastava,2011).

Theother strategy that an expert can use is to have the aspect of givingand receiving feedback. It can be achieved by appreciating or givingcredit to others for what they have done or their ideas andaccomplishments. The feedbacks should be immediate, appropriate, andaccurate: the best way of doing it is by identifying an area forimprovement and other two areas that can receive positive feedback.The technique can be modeled by giving others feedback about theirwork (Srivastava, 2011).

Theprocedure is mainly meant to empower members of the group. Thepositive attribute concerning the method is that it increases thechances of people being more willing to solve and identify problems.The last approach that a consultant will use is to learn on how touse situational leadership. They should adjust leadership style withskills and attitude levels of the consultant (Srivastava, 2011).

1.Models of Consultation and Collaboration

Consultantscan use different types of consulting and collaborating modes. Thereare three types of consultation, the Triadic-Dependent, theCollaborative-Dependent, and the Collaborative-Interdependent. Thetype of connection that happens between the consultants and theconsulates are the factors that distinguish these modes. It isevident that consultants can help more students when they are workingdirectly with people who have regular contact with the affectedstudent. They might be the relatives, teachers and close familymembers (Srivastava, 2011).

Inthe case of William, the use of triadic-dependant model will be muchpreferred than any other. In this case, the mixed approach is thebetter option since there will be the combination of direct andindirect approach. The consultant will have to communicate with boththe parent and the new teachers in the school. The new teachers haveto understand the students’ disability status. The consultant willhave to have a direct contact with William and have an understanding.It will also apply in Janna’s case. The consultant will have gotdirect contact with Janna and find out what is the main problem withher. After identifying the problem, the consultant will have to meether parents and the teacher to come up with a greater solution. Thereis the combination of approaches in this solution fixing (Srivastava,2011).

Thereis the same factor like in Williams’ case the new teachers are oneof the things that making him not to perform well since they are notwell connected with him. His mother, on the other hand, has to betold on how to handle William when he is at home. The consultant isbeing seen to be the expert in this situation and the consulterdepends on the individual. All the advice and the recommendations areto be taken seriously in this case (Srivastava, 2011).

2.Problem Solving

Problemsolving involves strategic planning including the use of the ten-stepprocess. Identification of the issue is the first step. In thisschool, both William and Janna have several problems. William has amemory lapse, as such keeps forgetting vital information. At times,he forgets his books either in school or at home. Her parents statethat his friends finish their homework twice as fast as William does.He has problems with motor tasks. With that in mind, we must get toknow what the real problem is before laying strategies to solve theproblem. On the other hand, Janna has mood swings, and she keeps ondominating over conversations with her peers and adults. Posters andartwork easily distract her. Additionally, she performs poorly inclass. Her character is hard to handle. With such in mind, theconsultant has to detect whether the two children have problems. Itmeans that he/she has to investigate and come out with the truthabout the problem.

Thesecond phase is the definition of the problem. The consultant has towrite down the problem and analyze the driving force of the problem.They are the causes, which led to the problem. In this case, theconsultant has to find out why William is keeping off peers, whyJanna is not interested in other subjects, and why she is failing herexams. It helps to find the real and necessary approach to theproblem. No problem is solved without identifying the main reasonsbehind an individual problem (Srivastava, 2011).

Thethird step is to collect and identify supportive information aboutthe real problem. It includes how the two students perform on theissues that interest them. For example, in the case of Janna, theexpert may find out why Janna is interested in posters and artwork.The consultant may go on, set up a test, and make her create someartistic works and see how she performs. This information will help,in the better understanding of the problem and give a better approachon the problem.

Thefourth step is to develop appropriate strategies to solve theproblem. After identifying the necessary information about theproblem, identify the possible strategies to solve the problem. Thenecessary information includes reasons behind the problems,supporting information on the problem, the real interests of thevictims and the performance results on their assessment. It is whenthe consultant needs to think of many possible solutions beforeputting the vital ones into practice. The consultant has theresponsibility of consulting relevant authorities and relevantsources on how to deal with the problem. Additionally, he/shecompares the solutions he gets to find out the better one for theproblem (Srivastava, 2011).

Thefifth step is to select the right strategy to the problem solving. Atthis point, the consultant rules out other solutions and focuses onone potential approach, which an individual feels is right andefficient to solve the problem. For example, in Janna’s case, theconsultant should come up with a direct plan that will relate withthe problem directly. It helps in solving the problem more easily andsolves it the way it is. However, the consultant must put thevictims’ interests and dislikes into consideration beforeadministering this program. The policy might reflect and bring outthe interests of the victims and develop on them (Srivastava, 2011).

Thesixth step is to identify the possible consequences or results of theproject. The consultant comes up with the possible results of theproject. It helps the consultant to identify if the strategy isefficient or he/she needs to change the approach. In William’scase, the results might depend on how William is relating with hispeers, his attendance at school, his rate of finishing homework, andhe takes his books all the time. In the case of Janna, the resultsdepend on how Janna feels about all subjects, her current moods, herconversations with her peers and adults, and her feelings on artworkand birds. If the plan does not resolve all the parts of the problem,then the consultant must review the policy. The main issue is toobserve if both kids will change either positively or negatively.

Theseventh step is the implementation step. It happens after makingreviews on the strategy basing on the possible results of the policy.If the consultant finds out that the strategy has more negativeeffects than positive effects, then he/she will not implement thepolicy. However, if the possible solutions seem to be active andrelevant to the problems at hand, the consultant will start toimplement the plan to solve the problem. Implementation step is thecentral part of the ten-step process, and it carries the main issuesof the problem-solving process. The consultant must be sure that thepolicy one is implementing is the one they believe (Srivastava,2011).

Theeighth step is the evaluation process. The results of theimplementation process are put into the evaluation process toidentify the efficiency of the approach. It is where the expertreviews whether the strategy is efficient or not. The expert puts thecurrent behavior of the student into consideration and compares itwith the old practice. For instance, William’s character ofavoiding his peers should be different after the process ofimplementation. If William behaves differently to his peers then, theapproach is efficient (Srivastava, 2011).

Theninth step is comparing and contrasting on the expected results andthe current results. At this point, the consultant learns on themistakes done during the implementation stage. However, the resultsexpected should be optimistic since the consultant reviewed the planbefore implementing the policy. The consultant is the key identifierto the real solutions to the problems students face.

Thelast step is to see if the expected results and the actual resultsagree. If they agree, the problem is solved but if they do not agree,the problem is still at hand. However, if the results do not agree,the consultant must review and initiate another problem-solvingprocess. At this point, the consultant will need to put vital detailsinto consideration to avoid disagreement. However, the consultantwill be at peace if the results agree since the problems will havebeen solved (Srivastava, 2011).


Communicationis an important aspect in any organization. Poor communicationstrategies lead to misinformation, which makes the institution tolower its performance. As the head of the school, I will implementdifferent communication strategies to better the performance of theschool. These communication strategies depend on the real problemsthat the school is facing especially students and the teachers.

Thefirst approach is to use the communication skill that will reach bothstudents and teachers as per where they are whether in theclassrooms, in staffrooms, playgrounds, break rooms and otherrelevant places. At this point, each person in the institution willhave a notion to the information passed around. However, thecommunication style should not be area specific but it should bediverse to enable long distance transmission of information. However,this communication style will be used depending on the information tobe given. If the information targets only teachers, then students’areas will keep off (Srivastava, 2011).

Thesecond communication strategy is to integrate the sustainability ofthe school. Each time a new student is admitted or a new teacher isemployed, he/she is supplied with an overview of the school to helphim/her fit into the school. Most new individuals lack information onwhere sensitive areas such as gents and ladies’ rooms, break roomsand some of the classrooms. This approach will enable each newindividual in the school to familiarize themselves with the schoolfacilities.

Theschool will be updated on the performance of the school on a regularbasis. It gives a quick evaluation on the efforts of students andteachers. Some schools hide the performance progress of the schoolfrom students and teachers. Teachers and students then do not know ifthey are working hard or they are lazing around. Displaying theschool’s performance will be great and will make teachers havecourage and work hard. Additionally, students will analyze themselvesand see where they belong (Srivastava, 2011).

Iwill communicate with all the staff members to ensure that everyteacher has the required information. Most school leaders distributeinformation and never follow up to find out if the recipient got themessage or not. Follow up is crucial since it re-emphasizes on theinformation passed and the recipients get to understand theinformation well since consultation is involved with follow-up. As acommunication strategy, I will make sure that each student gets theright and first-hand information unless otherwise (Srivastava, 2011).


Assessmentin a school set up is very vital to both students and teachers. Ithelps people make sense of what they need to do to move to a betterlevel. There are several assessment tools. However, these assessmenttools depend on the facilities that the school has. The firstassessment tool to be used will be through examinations. Examinationis a self-test tool that evaluates and assesses the students’capabilities. Through this tool, teachers can identify the weak andstrong students in the class. However, students express what theyhave learnt throughout the course when undertaking theirexaminations. If a student fails, it is because they that did notunderstand or the teacher did not teach efficiently. This methodevaluates both the student’s capability and the teacher’s workingrate.

Thesecond assessment tool will be pretest and post-test assessment.These are typically known as continuous assessment tests, which arecommonly administered before the central examination. It helps toknow if he/she understood a certain topic or not. In most cases,continuous assessment tests are administered on topic-to-topic basis,and they are administered before and after primary examinations. Thisassessment tool will help students in my school to evaluatethemselves and find strategies on improving in their studies(Srivastava 2011).

Consultationand Collaboration with Parents

Ameeting was held with parents to determine what parents feel and needto be done to make sure that their children better their grades. Themain agendum of the meeting was to get to know the parents andstrengthen the relationship between the school and the parents. Theschool’s history depicts that most parents have been having badrelationship with the teachers. This has been affecting the students’grades since teachers have no courage to teach students whose parentsdo not believe in them.

Almost2,000 parents who brought out their issues attended the meeting.Additionally, they conducted election to elect individuals torepresent parents in the school board. At first, parents seemed to bemoved by the school’s history but after some time, they came tounderstand that everything has changed. After representatives wereelected, parents highlighted their views on what they need(Srivastava, 2011).

Theparents demanded that they needed a school bus that will be pickingup students from their doorsteps. It will avoid students being sickafter walking in the cold. Secondly, they asked for computer lessonsto the students. Initially, the school was not offering computerclasses forcing parents to go the extra mile to spend so thatstudents acquire computer knowledge. The parents emphasized on thispoint and stated that they will pull out the children from the schoolif the school does not provide network services and the school bus.

Afterdiscussing for almost 8 hours, some issues were resolved. The parentsdecided that they would raise a sum of $11495 to buy the school bus.The school community will raise the remaining amount. The school alsoagreed that students would be provided with computer classes.Additionally, the school and parents agreed that parents would bevisiting the school to see how their children learn and how teachersteach. It will increase parents’ involvement in school activities.

Theuse of technology

Technologyis imperative in this 21st century. Everything should be attended toin a digital way. In this school, everything was dealt with in ananalogue manner. To deal with insecurity in the school, I willprobably introduce the use of security cameras. These securitycameras will be installed around the school and employ a technicianwho will be supervising them. It will ensure that every happening inthe institution is recorded.

Thesecond thing that I will introduce in the school is the use of thedigital record in systems. Every worker in the school has to log intothe school with their user name and password to make sure that allemployees are at the right place at the right time. With this idea,each worker will be monitored from the moment they report at work andthe time they leave work. It will reduce lateness and incompetence atwork. At this point, students will be attended to efficiently.

Tocater for the students’ needs, each student will be availed with alaptop and free Internet to help them get the necessary information.Lecture notes can be sent to every student via their email addresses.It will help students to avoid the bulk of carrying around books andlecture notes. All they need to do is to carry a laptop where alltheir study information is kept. Additionally, this will helpteachers to review their teaching methods to meet students’ needs.At this point, students will feel that their welfare is beingconsidered. Using technology will bring the idea of diversity. Theschool will be up to date.


Tobe an effective teacher, one must possess efficient learningstrategies. To help William and Janna, the following teachingstrategies are to be put into consideration. The first strategy isactive learning. It involves activities that students can do apartfrom sitting and listening to the teacher. Both William and Janna canbe asked to show their ideas on the blackboard so that other studentscan learn from them. It increases their courage, and they will bemotivated to dig more information.

Thesecond strategy is the collaborative or participative learning. Itinvolves group work and other activities. William and Janna can beput into groups with other students and give them a standardassignment.

Thethird teaching approach is the experiential learning: where studentslearn as per their experiences. The teacher identifies experientialcircumstances and makes useful information out of the circumstances.It will help William and Janna to understand that education can berelated with real life situations. Therefore, William and Janna willfind the usefulness of education.

Thefourth teaching strategy isthe use of humor in the classrooms.Most students get bored rather fast when taught in a plain language.They need to refresh their minds with laughter before they are taughtother concepts. My teachers will be advised to use humor informationto make students laugh to refresh their minds before they learnsomething new. It will increase the capability of students to holdinformation.

Thelast teaching strategy is mobile teaching. It happens when learnersare taught on mobile occasions. It means that students are not fixedin one a classroom the whole day. It tends to be more boring.However, when students move from one place to another, they tend tofind the lesson enjoyable. This step will help William and Janna tohave a better view on different scenes.


Staffdevelopment involves activities that have a connection with makingemployees to be efficient and advantageous. However, it is only ifthe team follows the school’s policies, rules, and regulations.Before the staff members are regarded as the best, there must beseveral steps on developing the team. The first step is to clarifythe expectations of retaining professional teachers in the school. Itwill build a consensus among the staff members, which will increasethe correlation among them.

Thesecond step is to identify the steps available for staff improvement.It includes the systems to be used to improve the working rate ofteachers. However, most teachers may use such information to goagainst the school routine. When serious teachers are identified, itis possible to eliminate faulty ones.


Srivastava,S. (2011). Collaboration,consultation, and teamwork for special need children.New Delhi: Sonali Publications.