Conflict Resolution



Organizationalconflict refers to the disagreement resulting from potential orexisting interests, needs, and values among people working in thesame institution. The conflict may involve different individuals suchas employees and management or the management and industry regulators(Huff, 2006).

Organizationalconflict occurs when individuals from different departments in anorganization have varying objectives. Each time employees have nocommon goals and values, they cannot cooperate when doing theirrespective duties. Several organizations encourage teamwork andcompetition among individual employees, which enhances competition.At other times, conflict may result when the employers instructemployees to do a given task, but the boss fails to pass the messagein an appropriate way. The employee-manager relationship deterioratesbecause the manager is overbearing (Huff, 2006).

Oneof the effective conflict resolution techniques is throughcommunication. The conflicting parties should discuss the issuescausing differences so that they can develop common goals. On theother hand, an employee can seek assistance from the management incase he or she has differences with the junior staff (Huff, 2006).

Anexample of workplace conflict may involve a situation where anindividual becomes the center of workplace gossip of a demeaningsubject. In many cases, the subject of workplace is humiliating topicthat can defame the targeted person. An employee can stop the gossipthrough confronting the people spreading the gossip and inquiringfrom them whether it is true that they are claiming that he or shehas done certain things. The individual should inform the gossipingcolleagues that he/she is disrespectful. However, if the employeesfail to stop spreading the gossip, the individual should seekassistance from the management. The manager can mediate the conflict(Huff, 2006).


Huff,L.L. (2006). 6Keys for Dissolving Disputes: When `off with Their Heads!` Won`tWork.Bamboo Books.